Section 01
Information We Collect
1.1 Information You Provide
We may collect information you provide directly to us, including:
- Account registration information (name, email address, username, password)
- Billing and payment information (processed via third-party payment processors, we do not store full payment card data)
- Profile preferences, settings, and research query history
- Communications you send us (support requests, feedback, survey responses)
1.2 Information Collected Automatically
When you access Nuvela.ai, we automatically collect certain technical and usage information:
- Log data: IP address, browser type and version, device identifiers, pages visited, time and date of visits, session duration
- Usage data: search queries submitted to the Service, features accessed, interaction patterns
- Cookies and similar tracking technologies (see Section 5 for details)
- Device information: operating system, hardware model, screen resolution
1.3 Information from Third Parties
We may receive information about you from third-party services, including:
- Authentication providers if you use single sign-on (e.g., Google OAuth)
- Payment processors for billing verification
- Analytics partners that help us understand product usage
Section 02
How We Use Your Information
We use the information we collect for the following purposes:
2.1 Providing and Improving the Service
- To operate, maintain, and deliver Nuvela.ai features and functionality
- To personalize your experience and remember your research preferences
- To process transactions and send related billing communications
- To analyze usage patterns and improve product quality, performance, and reliability
- To develop new features and capabilities
2.2 Communications
- To send service-related notices (account updates, security alerts, policy changes)
- To respond to your support requests and inquiries
- To send marketing and promotional communications, where permitted by law and with your consent where required, you may opt out at any time
2.3 Legal and Safety
- To comply with applicable laws, regulations, and legal processes
- To enforce our Terms of Service and other policies
- To detect, prevent, and address fraud, security incidents, or technical issues
- To protect the rights, property, and safety of Sit or Start AI, our users, and the public
Section 04
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or legitimate business purposes.
Research query history and session data may be retained in anonymized or aggregated form after account deletion to support product improvement and compliance purposes.
Section 06
Data Security
We implement industry-standard security measures to protect your information, including encryption of data in transit (TLS), access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure.
In the event of a data breach that affects your personal information, we will notify you and relevant regulatory authorities as required by applicable law.
Section 07
Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to certain exceptions
- Portability: Request your data in a portable, machine-readable format
- Opt-Out of Marketing: Unsubscribe from marketing emails at any time via the unsubscribe link in any marketing communication or by contacting us
- Restriction: Request that we restrict processing of your information in certain circumstances
To exercise any of these rights, please contact us at support@nuvela.ai. We will respond to verified requests within 30 days (or as otherwise required by applicable law). We may need to verify your identity before processing your request.
Section 08
Children’s Privacy
The Service is intended for users who are 21 years of age or older. Nuvela.ai does not knowingly collect or solicit personal information from anyone under the age of 21. If we learn that we have collected personal information from a minor under 21, we will delete that information promptly. If you believe we may have information from or about a minor, please contact us at support@nuvela.ai.
Section 09
Sports Betting Research: Important Disclosures
Nuvela.ai is a statistical research and analysis tool. It does not provide betting advice, recommendations, picks, or guaranteed outcomes. Any statistical information or analytical context provided through the Service is for informational and research purposes only.
Users are solely responsible for their own betting decisions. The Service does not facilitate, process, or record wagers. We do not collect or store information about your actual betting activity, wagers placed, or wins and losses. Research queries submitted to the Service are used solely to provide and improve the research functionality.
Users are responsible for ensuring their use of the Service complies with applicable laws and regulations in their jurisdiction, including laws related to sports wagering research tools.
Section 10
Third-Party Links and Services
The Service may contain links to third-party websites, products, or services. This Privacy Policy does not apply to those third-party properties. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of third parties.
Section 11
International Data Transfers
Sit or Start AI is based in the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to this transfer.
Where required, we implement appropriate safeguards for international data transfers in accordance with applicable law (such as Standard Contractual Clauses for transfers from the European Economic Area).
Section 12
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you
- Right to Delete: Request deletion of your personal information, subject to certain exceptions
- Right to Correct: Request correction of inaccurate personal information
- Right to Opt-Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights
To submit a verifiable consumer request, contact us at support@nuvela.ai or via the contact methods listed in Section 14. We will respond within 45 days.
Section 13
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the “Last Updated” date at the top of this policy and, where appropriate, by sending you an email notification or displaying a prominent notice within the Service.
Your continued use of Nuvela.ai after any changes become effective constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.
Section 14
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Sit or Start AI
This Privacy Policy is effective as of March 10, 2026. Sit or Start AI reserves the right to modify this policy at any time consistent with the terms herein.