FAQ & Refund Policy
Clarity, not edges
Nuvela.ai is a research augmentation tool. It provides statistical context, framing, and analytical clarity. The platform is positioned for users who want to understand what the market is assuming and whether that assumption holds up given what is actually happening on the court.
Section 01
Frequently Asked Questions
These answers cover the most common questions about what Nuvela.ai is, how it works, and what it is not.
What is Nuvela.ai?
Nuvela.ai is an AI-powered sports research platform. It provides structured statistical context, line analysis, and player performance framing so you can conduct your own informed research. Think of it as a sharp analyst who knows the data cold.
What sports does Nuvela.ai cover?
NBA is our primary coverage today, with full player stats, game logs, matchup context, and prop line research. MLB and NFL are the next additions, followed by additional leagues over time.
What kind of research can I do?
You can dig into player performance trends, matchup history, usage patterns, pace, prop line context, schedule factors, and more. The platform helps you understand what a line is assuming and whether that assumption holds up given what is actually happening on the court.
How is this different from box score sites or stats databases?
Raw stats are widely available. Nuvela.ai goes further by connecting the data to context that actually matters for a given question. Instead of pulling a table and interpreting it yourself, you get a framed, analytical read of the relevant variables with sample size flags and conditional factors built in.
Does Nuvela.ai guarantee outcomes or predict results?
No. Sports involve variance that no amount of data can eliminate. The platform flags when samples are too small to be conclusive, surfaces conditional factors, and frames what would need to be true for a given scenario to play out. Nuvela.ai does not imply certainty about outcomes.
Who is Nuvela.ai built for?
Anyone who wants to research more seriously before making decisions. If you are the type of person who wants to understand why a line is where it is rather than follow a tip, Nuvela.ai is built for you. Experience level matters less than intellectual curiosity.
Is my data and usage private?
Yes. Your research sessions and account data are kept private and are not shared with third parties for advertising or resale purposes. For full details, see our Privacy Policy at nuvela.ai/privacy.
How do I get started?
Create a free account at nuvela.ai and start researching.
Section 02
Refund Policy
Can I cancel my subscription anytime?
Yes. You can cancel your subscription at any time before your next billing date, and you won’t be charged again.
Can I get a refund?
Refunds are limited to one billing period of your subscription (weekly or monthly) and only apply if no credits have been used on the account.
How to request a refund
Email us at support@nuvela.ai from your account email within the eligible window, and we’ll take care of it.